Privacy Policy
Privacy Policy
Last updated: 07/05/2026
Titan Express Furniture Pickup and Delivery respects your privacy and is committed to protecting the personal information you provide when using our website, calling us, messaging us, or booking a furniture pickup and delivery service.
Business details:
Titan Express Furniture Pickup and Delivery
ABN: 16 486 550 956
Phone: 0469 717 535
Location: Sydney, NSW
Service Area: Sydney Metro and nearby suburbs
- Information we collect
We may collect personal information when you contact us, request a quote, submit a form, call us, message us, or book a service. This may include:
- your name
- phone number
- email address, if provided
- pickup suburb and delivery suburb
- pickup and drop-off access details
- details of the items being moved
- photos of furniture, appliances, boxes, bags, or equipment you choose to send
- preferred date and time for service
- website usage information such as IP address, device type, browser type and page activity
- How we use your information
We use your information to:
- respond to enquiries
- provide quotes
- arrange furniture pickup and delivery jobs
- confirm availability
- contact you about your booking
- improve our website and customer service
- measure website and advertising performance
- prevent misuse, spam, or fraudulent enquiries
- Phone calls, forms and messages
If you call us, submit a form, click a call button, or message us through WhatsApp, Facebook, Google Business Profile, or another platform, we may use the information you provide to respond to your enquiry and manage your delivery request.
- Photos and item details
If you send photos of furniture, appliances, boxes, bags, or other items, we use those photos only to understand the job, provide a more accurate quote, and plan the pickup or delivery.
- Website analytics and advertising
Our website may use tools such as Google Analytics, Google Ads tracking, Google Business Profile links, and other tracking tools to understand how visitors use the website and to measure advertising performance.
These tools may collect information such as page visits, button clicks, phone click events, form submissions, browser type, device type and general location information.
- Google Ads and conversion tracking
We may use Google Ads conversion tracking to understand when a website visitor clicks a call button, submits a form, or contacts us after clicking an advertisement. This helps us improve our advertising and website experience.
- Disclosure of information
We do not sell personal information.
We may share information only when reasonably necessary, including:
- with staff, drivers, contractors, or service providers involved in completing the job
- with website, hosting, analytics, email, or advertising service providers
- where required by law
- to protect our business, customers, or website from misuse or fraud
- Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored in business systems such as email, website forms, phone records, messages, customer notes, Google services, or other tools used to manage enquiries and bookings.
- Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or outdated.
- Privacy complaints
If you have a privacy question or complaint, please contact us first so we can try to resolve it.
Contact:
Titan Express Furniture Pickup and Delivery
Phone: 0469 717 535
Location: Sydney, NSW
ABN: 16 486 550 956
- Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available on our website.